CUSTOMER EXPERIENCE STRATEGY & IMPLEMENTATION
Pismo Studio
Helping customer-obsessed companies build service operations that inform product development, strengthen competitive advantage, and accelerate growth.
Turning cost centers into strategic assets.
I partner with forward-thinking founders and leaders building innovative companies that require exceptional customer experience foundations. With over 25 years of customer service leadership, I've helped companies across stages—from startups to Fortune 500 organizations—develop scalable systems that turn service interactions into strategic business advantages.
My work centers on three core strengths: building robust customer service operations, implementing technology stacks that scale, and designing feedback loops that drive product development and business growth.
What energizes me most is partnering with founders of emerging food and beverage companies introducing better-for-you products—navigating novel ingredients, regulatory requirements, and the critical early stages where customer feedback can make or break success.
Services
Comprehensive CX consulting across the full lifecycle
BUILD
Operations & Infrastructure
Customer Service System Design & Implementation
CX Technology Stack Development
Omnichannel Support (Email, Social, Phone)
SOPs, Quality Assurance & Performance Metrics
SCALE
Growth & Optimization
Scalable Service Operations & Lean Talent Strategies
AI Implementation for Service Optimization
Service Scaling During Growth Phases
Team Training & Leadership Development
TRANSFORM
Strategy & Alliance
Customer Feedback Systems to Drive Product Development
Regulatory Compliance Expertise (Food & Beverage)
Crisis Management & Product Recall Handling
Community Management & Influencer Engagement
Ready to transform your customer experience?
Let’s discuss how to turn your customer service into a strategic advantage that drives growth and loyalty.